Return & Refund Policy

Effective Date: August 2, 2026

At Divine Drapes 4U, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return if:

  • You received a damaged product.

  • You received the wrong item.

  • The product has a manufacturing defect.

  • The item delivered is significantly different from what was ordered.

To be eligible for a return:

  • The return request must be made within 7 days of receiving your order.

  • The product must be unused, unwashed, and in its original condition.

  • All original tags, labels, packaging, accessories, and invoices must be included.

2. Non-Returnable Items

The following items cannot be returned:

  • Custom-made or made-to-order curtains.

  • Products altered as per customer specifications.

  • Used, washed, or damaged products caused by improper handling.

  • Clearance, sale, or discounted items (unless received damaged or defective).

3. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product:

  • Contact us within 48 hours of delivery.

  • Share your Order ID along with clear photos or videos of the product and packaging.

  • Our team will review the request and provide a resolution as soon as possible.

4. Return Process

To initiate a return:

  1. Contact our customer support team with your Order ID.
  2. Provide the reason for the return along with supporting photos, if applicable.
  3. Once approved, we will provide return instructions.
  4. Pack the product securely in its original packaging.
  5. Ship the item or arrange pickup if available in your location.

Returns sent without prior approval may not be accepted.

5. Refund Policy

After we receive and inspect the returned product:

  • Approved refunds will be processed within 5–7 business days.

  • Refunds will be credited to the original payment method used during purchase.

  • For Cash on Delivery (COD) orders, refunds will be processed via bank transfer after receiving the required bank details.

Processing time may vary depending on your bank or payment provider.

6. Exchange Policy

We offer exchanges only for:

  • Damaged products

  • Defective products

  • Incorrect items delivered

Product exchanges are subject to stock availability.

7. Cancellation Policy

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. You may request a return after delivery if the product meets our return eligibility criteria.

8. Shipping Charges

  • If the return is due to our error (wrong, damaged, or defective product), we will bear the return shipping cost.

  • If the return is requested for any other approved reason, the customer may be responsible for return shipping charges.

Original shipping charges, if any, are non-refundable unless the return is due to our mistake.

9. Contact Us

For return or refund assistance, please contact us:

Divine Drapes 4U

Website: https://divinedrapes4u.com

Email: support@divinedrapes4u.com (Update if different)

Phone: +91-XXXXXXXXXX

Business Hours: Monday – Saturday, 10:00 AM – 9:00 PM

Thank you for shopping with Divine Drapes 4U. We appreciate your trust and are committed to providing quality products and excellent customer service.